At OmniTrax Shipping & Logistics, we value the trust our customers place in us. Protecting your personal information and maintaining the security of your data is a priority. This Privacy & Security Policy explains how we collect, use, store, and protect information obtained through our website and shipping services.
Information We Collect
To provide freight forwarding and logistics services, OmniTrax may collect personal and shipment-related information, including but not limited to:
- Name, address, email address, and telephone number
- OmniTrax account information
- Package tracking numbers
- Purchase and shipment details
- Delivery preferences
- Payment and transaction information
- Communications between you and OmniTrax
This information allows us to process shipments, provide package tracking updates, facilitate customs clearance, arrange deliveries, respond to inquiries, and improve our services.
How We Use Your Information
- Manage and process your shipments
- Verify package ownership and account details
- Provide shipment status notifications and updates
- Coordinate customs clearance procedures
- Arrange package pickup and delivery services
- Improve website functionality and customer experience
- Communicate service updates, promotions, and company announcements
- Comply with legal and regulatory requirements
Confidentiality of Customer Information
OmniTrax Shipping & Logistics respects your privacy and treats customer information as confidential. We do not sell, lease, trade, or share your personal information with third parties for marketing purposes. Information may only be disclosed when required by law, government authorities, customs agencies, law enforcement, or as necessary to provide the services requested by you.
Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our site. Cookies may be used to remember user preferences, improve website performance, analyze website traffic, and enhance site security. Most web browsers allow you to manage or disable cookies through your browser settings.
Data Security
OmniTrax implements reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or misuse. Any online payments made through our website are processed through secure third-party payment providers. OmniTrax does not store sensitive payment card information on its servers. Customers are responsible for maintaining the confidentiality of their account credentials and passwords.
Communications
By creating an account with OmniTrax, you consent to receiving service-related communications, including shipment notifications, account updates, and operational announcements. You may opt out of promotional and marketing communications at any time by following the unsubscribe instructions included in those messages.
Changes to This Policy
OmniTrax reserves the right to update or modify this Privacy & Security Policy at any time. Any changes will be posted on our website and become effective immediately upon publication.
Contact Us
If you have questions regarding this policy or the handling of your personal information, contact us at info@omnitraxshipping.com.